Privacy Policy

Effective date: 21 March 2026

How we collect, use and protect information when you use TickerAI.

1. Overview

TickerAI ("we", "us", "our") is an AI-powered investment intelligence and decision-support platform. It helps users discover, understand and monitor investment opportunities and, where users choose to provide relevant information, personalise insights using their investment preferences, watchlists, holdings and portfolio context. This Privacy Policy explains how we collect, use and protect your information when you use our services.

2. Information We Collect

a. Account Information

  • Email address
  • Name (if provided)
  • Account identifiers

b. Contact & Notification Data

  • Phone number (for SMS/WhatsApp alerts)
  • Notification preferences (channels, alert types)
  • WhatsApp opt-in status and timestamp

c. Usage Data

  • Watchlists you create
  • Price alerts you create (including symbols and thresholds)
  • Investment preferences and profile details you choose to provide
  • Holdings and portfolio context you choose to provide
  • Interactions with Discover, opportunities, and notifications
  • Referral activity

d. Technical Data

  • IP address
  • Device/browser information
  • Log data

3. How We Use Your Information

We use your data to:

  • Deliver alerts via SMS, WhatsApp, and email
  • Personalise opportunities and notifications
  • Manage subscriptions and billing
  • Track referral rewards
  • Improve platform performance and user experience
  • Ensure security and prevent abuse

4. Messaging & Communications

By opting in, you agree to receive:

  • Price alerts
  • Market opportunity notifications
  • Account-related messages

You can opt out at any time by:

  • Updating your notification preferences
  • Following unsubscribe instructions in messages

We do not send unsolicited messages without your consent.

5. Third-Party Services

We use trusted providers:

  • Twilio — SMS & WhatsApp delivery
  • Stripe — payment processing
  • AWS (Amazon Web Services) — hosting & infrastructure

These providers process data on our behalf under their own privacy policies.

6. Payments

We do not store your full payment details. Payments are securely processed via Stripe.

7. Data Retention

We retain data as long as your account is active and as needed for legal or operational purposes. You may request deletion of your account at any time.

8. Your Rights

You may access your data, update or correct your data, request deletion, and opt out of communications. To exercise rights, contact: hello@tickerai.ai

9. Security

We implement appropriate technical and organisational measures to protect your data.

10. Changes

We may update this policy. Continued use of TickerAI means you accept any updates.

11. Contact

For questions: hello@tickerai.ai